Free trophie engraving

FAQ

Why is my order not processing correctly?

If you come across any problems when trying to submit your order, please contact us straight away by email or by telephone. We will then do our best to resolve the problem as soon as possible.

How will I know if my trophies/corporate awards are in stock?

Stock levels change from day to day so we are unable to give stock information on the website. After placing your order we will get back to you asap if your chosen trophies or awards are out of stock.   If you are unsure at all, one thing we do ask is that you contact us before placing your order so that we can confirm your products are in stock.

Do you except large orders of the same trophies/awards?

Yes we do,  we are more than happy for you to contact us prior to placing your order so that we can confirm whether or not we have your trophies/awards in stock for your required quantity.

How can I order more than one of the same trophy/award?

Simply follow the order process as normal. When you get to the 'engraving page' and 'view cart' page there will be an option to change the quantity for each trophy/award.

How soon will I receive my trophies/awards?

We do prefer to work to your presentation date and have your order to you in plenty of time for that event. We aim to deliver all orders within five to ten days, depending on the order. Large orders requiring artwork or special engraving may be longer. If possible please email us your presentation date so that we can ensure that we get your order to you in time.

Where can I find your range of centres?

If you would like to see images of the medal centres we offer, please contact us and we will happily email images to you. 

Are you open at the weekend?

We are not in the office at the weekend but we are still able to take orders for your trophies or awards online and by email/fax.  All queries submitted by email or phone will be answered straight away when we arrive back in on Monday morning.

Do I have to pay online if I make an order?

No you don’t, all options will be explained when you get to the check out stage of the website. For schools and certain organisations we do allow payment on receipt of invoice to make things as easy as possible for you.

Can I check the courier process of my order?

Yes. Please email us with any order enquiries and we will get back to you as soon as possible to let you know what stage your order is at.

How do I send my logo?

Our engraving software requires that artwork is sent as a vector based image and sent as an EPS/AI file.  Please contact us if you have any problems or you are unsure, we will get straight back to you if we are unable to use the image you have sent over to us. Please note; we do not engrave in colour.

Can I have an estimate/quote for your trophies/awards?

Yes, we are more than happy to give you a free quote on your order. On the product page for each trophy/award there will be a button that says 'Want a Quote? Click Here'. This will then take you to a page where you can fill out a quote form and submit it to us in minutes.  Alternatively, please email or phone us with product codes, quantities, size choices and state whether you require engraving. We can then get straight back to you with a total cost. 

Can you supply trophies and awards with our logo on the centre?

Yes. We can produce a 1” or 2” special acrylic domed centre that we will supply and fit. You have to order a minimum quantity of 100 and we charge £30 for this service.  That includes the artwork charge and the centres themselves. For more than 100 please ask for a quote.  New designs may take up to three weeks but generally two is possible. You will need to contact us before placing your order so that we can talk you through the order process and provide you with a quote.

Where do I enter my engraving information?

When you view the product information page, it will automatically ask you if you want to engrave the product or not. You then simply follow the instructions for that particular product and insert engraving text as appropriate.

What sports and pastimes do you supply for?

We supply a wide range of sports trophies, corporate awards and trophies for other pastimes; if they are not listed please don’t assume we don’t cater for you. We have a variety of ways to make awards specific to your sport or pastime. We have a variety of logos and centres that we can add to trophies/awards to make them sport specific. For other ideas please contact us and we will be more than happy to offer some advice.

Is V.A.T added to product prices?

Yes. V.A.T is already added to all products so you don’t have to worry about any hidden costs.

Do you offer Discounts?

We already offer free engraving on base plates and medals, cheap engraving on all other items and free delivery on orders over £200. Please also view our packages and special offers section on the home page for current discounts. On large orders we may be able to offer some further discounts, please contact us for a full quote.

Do you deliver outside the UK?

Yes. We have set rates dependant on whether you are based in UK, Europe or Rest of the World. Please view the delivery page on the home page for further information.

What if I don’t have the engraving details at the time of placing my order online?

If at this stage, you know that you would like your trophies/awards engraved but do not have the engraving details to hand, please go through the same process but type 'Engraving to be sent later' in the engraving box.  You will then need to contact us letting us know that you will send engraving instructions via email/fax, matching them with the correct product code.  This way you can complete your order for trophies and awards as normal and pay for your products, thus avoiding any delay in the ordering process.

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